Frequently Asked Questions (FAQ

What is the delivery time for my order?

When you order from Elanova-boutique, the delivery time may be different from what you’re used to. Since our products are shipped directly from our suppliers, we can save significantly on storage and shipping costs. This allows us to offer our products at competitive prices.
The average delivery time is 5 to 10 business days (Mon–Fri, excluding holidays).

What should I do if I haven’t received my order?

Due to high demand for our products, your order may arrive slightly later than expected. We appreciate your understanding. If the expected delivery period has passed and you still haven’t received your order, please email us at support@elanova-boutique. We will then investigate the status of your package.

I want to exchange/return my order. How do I do this?

To return an order, simply contact our customer service at support@elanova-boutique. Include your name, order number (e.g., #0000) from the confirmation email, and the reason for the return. We will provide you with the return address and confirm the return. After that, you can send the product back using the courier of your choice.

What are the costs of returns?

Returns are at your own expense. The cost depends on the courier you choose. Please check the website of your chosen courier for more information on shipping rates.

What are the conditions for returning my product(s)?

You have a 30-day return period, starting from the day you receive the item. However, there are conditions for returns.
You can only return a product if:

  • The return period has not expired;

  • The product is in its original packaging and all labels are still attached;

  • The product has not been used.

Which payment methods can I use?

We accept payments via Creditcard, Paypal, Apple Pay and Google Pay. If you’re unsure whether your preferred payment method is accepted, follow the steps on the payment page to see all available options.
All transactions are processed via secure and reliable payment systems, ensuring 100% safety.

What if I haven’t received a confirmation email for my order?

This shouldn’t happen. Please email us with your full name and email address at support@elanova-boutique, and we will assist you promptly.

Can I cancel my order?

If you wish to cancel your order for any reason, please email us as soon as possible at support@elanova-boutique. Include your name, order number (e.g., #0000) from the confirmation email, and optionally the reason for the cancellation.